Refund Policy

At Oak & Shine Ghana, we are committed to delivering high-quality wood floor care services defined by luxury shine and lasting strength. Our refund policy is designed to be transparent, fair, and professional.

Service-Based Policy

Due to the nature of our services, completed services are non-refundable. Once a cleaning, polishing, or restoration service has been carried out, payment is considered final.

Service Quality Concerns

If a client is dissatisfied with the quality of service provided, they must notify Oak & Shine Ghana within 24 hours of service completion. We will assess the concern and, where valid, offer a corrective service at no additional cost.

Refunds will only be considered if:

– The issue is directly caused by Oak & Shine Ghana, and

– The concern cannot be reasonably resolved through corrective service.

Advance Payments

Advance or deposit payments made to secure a booking are non-refundable once the booking has been confirmed, as time, resources, and scheduling are reserved.

Cancellations & Rescheduling

– Clients are encouraged to provide at least 24 hours’ notice for cancellations or rescheduling.

– Cancellations made within 24 hours of the scheduled service may result in forfeiture of the advance payment.

Unforeseen Circumstances

Oak & Shine Ghana reserves the right to reschedule services due to unforeseen circumstances such as equipment issues, safety concerns, or conditions unsuitable for proper floor care. In such cases, no refund will be issued, but services will be rescheduled at a mutually convenient time.

Maintenance Contracts

Refund terms for recurring or maintenance services will be clearly stated in the signed service agreement and will override this general refund policy where applicable.